A Show does not appear
Confirm every device is on the same trusted Wi-Fi network, Local Network access is allowed, the Producer still has the Show open, and guest-network isolation or a VPN is not separating devices.
KEEP THE SHOW MOVING
Verbantics support.
QR scanning does not work
Allow Camera access, keep the complete QR in frame, improve the lighting, reduce screen glare, or enter the six-character show code manually.
The Show ended
The Producer’s phone runs the Show. Intentionally backgrounding, locking, closing, or leaving that app ends the ephemeral Show.
Audio is missing
Check device volume, silent mode, the Verbantics mixer, and whether sound is routed to Bluetooth, headphones, or another output.
Import or export failed
Confirm the selected Files provider is available, keep review files under the documented size limit, and retain a backup before replacing local Prompt Studio work.
Delete local information
Use available in-app controls, clear the app’s storage, or uninstall Verbantics. There is no Verbantics account or hosted profile to delete.
STILL STUCK?
Contact support directly.
Include the Verbantics version, device model, operating-system version, whether the device was Producer or Panelist, and the step immediately before the problem.